Blue Raccoon is staffed with people who want to help you. Should you have any questions about a product or your order, please contact us Monday through Friday from 11 am to 6 pm. Our direct number is 609.397.5500. You may also email us at firstname.lastname@example.org and we do our best to answer you within 24 hours. We're dedicated to getting your order to you swiftly and trouble-free and we'll do everything we can to solve a problem should it arise. We are a genuine small town store and most of our customers know our staff by name. Should you have any problems, we'll do everything we can to make it right. We're in the business of making you happy and we're dedicated to getting your order to you swiftly and trouble-free. We strive to provide service equal to the biggest national stores and go beyond to offer you our personalized care and attention.
Please take a moment to review these terms and conditions that apply to online purchases. By making a purchase through this website, you agree to these terms outlined below. If you have any questions about the terms and conditions, please contact us via:
MAIL: Blue Raccoon
6 Coryell Street
Lambertville, NJ 08530
DEFECTIVE & DAMAGED MERCHANDISE
In the unlikely event of receiving defective or damaged merchandise, please contact us immediately upon receipt at email@example.com or 609-397-5500. Failure to provide immediate notification may jeopardize your ability to be compensated for the damage.
RETURNS & CANCELLATIONS
You may cancel your order with us prior to shipment. However, after the merchandise ships, the order cannot be cancelled. After receipt of your order, merchandise can be returned for a restocking fee of 15% with the return shipping being the responsibility of the purchaser.
Returns are not accepted on antiques, one-of-a-kind, discounted or sale items and merchandise marked to be sold "as is." Seasonal holiday merchandise is not returnable or exchangeable. We will represent these items truthfully and offer full-disclosure of the condition of these specific items either upon request or by online description.
Please contact Blue Raccoon within two (2) days of receipt of the merchandise to arrange a return. After two (2) days, you will be deemed to have accepted the merchandise and return will not be possible. All returns must be received in original condition and any manufacturing defect will be handled pursuant to the Manufacturer's Warranty.
IN-STORE PURCHASES: Accessories may be returned or exchanged within 7 days when accompanied by a store receipt.
Merchandise will ship via UPS, USPS, Fed-Ex or a freight carrier, at the discretion of Blue Raccoon. Blue Raccoon currently ships only within the contiguous United States (sorry Alaska, Hawaii and beyond!)
Express shipping can be arranged at an additional charge. We will estimate shipping charges for furniture at the time of your order. Certain deliveries may be contracted out to professional companies due to delivery location or size of order. Delivery charges are not refundable. Most of our orders are shipped directly from the manufacturer to our warehouse. Some items may be dropped shipped directly to your home from the manufacturer for an additional fee.
CHARGES & REFUNDS
Blue Raccoon accepts payment through Visa, Mastercard and American Express, using our own secure credit card processing company and/or PayPal. Customer authorizes, understands and agrees that all charges, balances, and fees as outlined in the Order Summary can be charged on credit card provided at time of sale. All refunds will be issued in the original form of payment.
We carefully review and assess our relationships with our manufacturers and stand behind what we sell. Where applicable, it will be the customer's responsibility to fill out and submit warranty cards when provided and maintain any paperwork or receipts that might aid in addressing questions about your purchase.
IMPORTANT LAST WORDS
We diligently try to get things right the first time. However, we reserve the right to update or modify these terms and conditions at any time, so please review these terms and conditions prior to making any purchase from us. Availability, prices and delivery are subject to change. We make every effort to provide accurate product information, however errors may occur. Therefore, product availability, descriptions, specifications and pricing are subject to change, and we reserve the right to restrict orders of any items.